Support and maintenance
OUR SERVICES
What we offer
Launching a website or e-shop is not the end of the work. To run reliably, securely and fast, it needs regular care. Support and maintenance from Madviso ensure you are never alone with technical problems and your website or e-shop keeps developing with your business. Reliable e-shop support and website maintenance are therefore as important as development itself.
We provide support for e-shops on the Midasto platform as well as websites on WordPress and other solutions. We offer contracted support with guaranteed response times as well as one-off help when needed. We always tailor the scope of support to the size of the system and your needs.
What support includes
- Fixing technical problems and bugs
- System and plugin updates and security patches
- Backups and data recovery
- Small content, design and feature changes
- Consulting on development and new features
- Uptime and performance monitoring
Who needs a support contract
We recommend contracted support for e-shops and companies whose website is an important source of revenue or enquiries. It also suits companies without an IT department that need a reliable technical partner. We support e-shops on Midasto as well as websites on WordPress and other platforms.
E-shop support: frequently asked questions
Here are answers to the questions clients ask us most often in this area. If you cannot find what you are looking for, write to us or give us a call and we will be happy to help. The first consultation with us is always free.
What is the response time for an issue?
Response time is agreed in the contract according to the importance of the system. Critical issues such as a broken cart are handled with priority. Standard requests are handled within agreed timeframes.
Will you take over a website from another supplier?
Yes, we regularly take over websites and e-shops from other suppliers. We start with a technical audit and map the risks. Then we propose the scope of support and next steps.
What does maintenance include?
Maintenance includes system and plugin updates, backups, security checks and monitoring. By agreement it also covers small content and feature changes. We report all interventions regularly.
A RELIABLE PARTNER
Why have a support contract?
With contracted support you know who to contact and how quickly a problem will be addressed. We know your system, so no time is wasted figuring out how the website is built. That saves money and nerves.
Regular maintenance is also prevention. Updates, backups and monitoring significantly reduce the risk of outages and security incidents that could cost you revenue and customer trust. Regular care is far cheaper than dealing with a crash.
OUR STRENGTHS
Why cooperate with us?
How much does support cost?
Contracted support is offered as a monthly fee based on system size and required response time. One-off work is billed at €40 to €60 per hour excl. VAT according to our price list.
How to get started with us
What will be the procedure?
System handover
We map the website or e-shop, access and technical state.
Support agreement
We set scope, response times and communication.
Regular maintenance
We handle updates, backups and monitoring.
Handling requests
We respond quickly to issues and new requirements.
SAMPLES OF OUR WORK
Selected references
Prosperous clients are our business card, which is why we approach each one individually. Thanks to our many years of experience in the segment, we provide not only services in the field of marketing, website and e-shop development, but also training and consulting.
Contact
Are you interested in our services?
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The first consultation is free of charge.
Contact us